Take these steps to verify the product you ordered
Keep the labels! The label is necessary to verify the source of purchase and the production date.
We make every effort to ensure that the goods sent to you are of the highest quality and in perfect condition. However, certain elements cannot be verified by us. That is why the following steps are so important for a proper complaint process for wallpaper.
At each of these stages, a responsible professional reacts appropriately and does not proceed with laying such wallpaper. Work performed on a defective product is at the customer's risk. Laid wallpaper may not be accepted, as the goods must be returned and sent back to the factory for defect verification.
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Step 1
Check for any visible defects before unpacking the roll - upon courier delivery (torn foil, flooding, detached box) and report them immediately to the carrier.
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Step 2
Check for visible defects after unwinding part of the wallpaper roll (before cutting). If a defect is detected, do not continue.
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Step 3
Check pattern fit and color accuracy after preparing 3 strips (on the floor before laying).
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Step 4
Install three strips, checking for correct pattern and color. If no defects are detected, continue working.
What to do if a defect is detected?
Sample scenarios:
SITUATION A: The wallpaper is unrolled and there are visible blemishes, creases, or stains. Please keep the labels, take a photo of the unrolled roll with the visible blemish, and send the photos to biuro@jzwalls.pl. Then, deliver the defective rolls, along with the labels, to the store where you purchased the product.
SITUATION B: You've started work, but something doesn't seem right after the strips are laid (color, shadows, other discrepancies that weren't noticeable before installation) – follow the 3-strip rule – if a defect is visible, don't install any more! Prepare photos and labels (!), without which it's difficult for us to process your complaint. After taking photos, remove the strips of wallpaper, dry the adhesive, and place them in the return shipment.
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